Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the ScaleForge website (scaleforge.com) and our services. By accessing the Site or engaging ScaleForge for services, you agree to be bound by these Terms. If you do not agree, do not use the Site or our services.

2. Services We Provide

ScaleForge offers digital agency services including but not limited to:

• AI Development & Automation
• Web Design
• Web Development (Next.js, React)
• Search Engine Optimization (SEO)
• Content Creation & Copywriting

Specific service scope, deliverables, and timelines for each engagement are defined in a separate engagement contract or Statement of Work ("SOW") signed by both parties.

3. Engagements and Contracts

All client engagements require a signed contract or SOW prior to work commencing. The contract specifies:

• Scope of work
• Deliverables
• Timeline and milestones
• Payment schedule
• Revisions policy
• Termination conditions

These Terms apply in addition to and alongside any engagement contract.

4. Payment Terms

• Project-based engagements: Payment is structured in milestones, typically 30% deposit, 30% mid-build, 40% on delivery, unless otherwise agreed in the contract.
• Monthly retainers: Billed at the start of each calendar month.
• Accepted methods: Wire transfer, Stripe (card), Wise, Payoneer, Upwork or Contra escrow.
• Currency: All prices are in USD unless otherwise specified.
• Late payment: Invoices overdue by more than 14 days may result in pause of services until cleared.

5. Refund and Cancellation Policy

• Project-based work: 30-day satisfaction guarantee on the first milestone. If the initial design or build does not meet expectations and ScaleForge cannot resolve the issue within reasonable revisions, the deposit is refunded.
• Monthly retainers: No long-term contracts. Cancellation requires 30 days' written notice. Already-billed months are not refunded; future months are stopped.
• Mid-project cancellation: If a project is cancelled mid-build by the client, ScaleForge bills for work completed to date. Already-paid milestones are not refunded for completed work.

6. Intellectual Property

• Client ownership: Upon full payment, the client owns all final deliverables produced specifically for them (code, designs, content). ScaleForge retains the right to display the work in portfolios and case studies unless the client requests confidentiality in writing.
• ScaleForge IP: Methodologies, frameworks, internal tooling, and pre-existing assets remain ScaleForge property. Licenses to use them within the deliverable are granted as part of the engagement.
• Third-party assets: Stock photos, fonts, plugins, and licensed software remain the property of their respective owners. Clients are responsible for ongoing license costs after handover.

7. Confidentiality

Both parties agree to keep confidential information shared during an engagement private. Confidential information includes business strategy, financial data, customer lists, technical specifications, and any information marked confidential at the time of sharing. This obligation survives termination of the engagement.

8. Warranties and Disclaimers

ScaleForge warrants that services will be performed with reasonable skill and care. We do not warrant:

• Specific business outcomes (e.g., guaranteed revenue, traffic, or rankings)
• That the Site or deliverables will be uninterrupted or error-free
• Third-party services (hosting providers, APIs, payment processors) will function without disruption

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND EXCEPT AS EXPRESSLY STATED.

9. Limitation of Liability

To the maximum extent permitted by law, ScaleForge's total liability for any claim arising from these Terms or an engagement is limited to the total fees paid by the client to ScaleForge in the 6 months preceding the claim. In no event shall ScaleForge be liable for indirect, consequential, incidental, or punitive damages.

10. Indemnification

The client agrees to indemnify and hold ScaleForge harmless from any third-party claim arising from:

• Content provided by the client (including IP infringement, defamation)
• Client's use of deliverables outside the agreed scope
• Client's violation of applicable laws

11. Dispute Resolution and Governing Law

These Terms are governed by the laws of the Islamic Republic of Pakistan. Any dispute arising shall first be resolved through good-faith negotiation. If unresolved within 60 days, disputes will be settled by arbitration in Karachi, Pakistan, in accordance with the Arbitration Act, 1940.

For international clients, both parties may agree in writing to alternative dispute resolution venues (e.g., London arbitration, Singapore arbitration) on a per-contract basis.

12. Termination

ScaleForge or the client may terminate an engagement with 30 days' written notice for any reason. Either party may terminate immediately for material breach (non-payment, IP infringement, gross negligence) after 14 days' notice and failure to cure.

Upon termination:

• Outstanding invoices for work completed are due immediately
• Confidentiality and IP obligations survive
• Final deliverables completed and paid for are transferred to the client

13. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated "Last Updated" date. Continued use of the Site or services after changes constitutes acceptance.

14. Contact

For questions about these Terms: