Privacy Policy

1. Introduction

ScaleForge ("we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit scaleforge.com (the "Site") or engage our services.

This policy applies to all visitors, leads, and clients. By using the Site, you consent to the practices described here.

2. Information We Collect

Information you provide directly:

• Name, email, company, and details you submit via contact forms
• Communications you send us (email, chat, call recordings if applicable)
• Project briefs, files, and access credentials you share for service delivery
• Payment information (processed by third-party providers — see Section 4)

Information we collect automatically:

• IP address, browser type, device type
• Pages visited, time on page, referrer
• Cookies and similar tracking technologies (see Section 5)

3. How We Use Information

We process your information for the following purposes:

• Responding to inquiries and providing requested services
• Delivering, maintaining, and improving our services
• Sending newsletter communications (only if you've opted in)
• Analyzing site usage to improve experience
• Complying with legal obligations and enforcing our terms

4. Sharing & Third Parties

We do not sell your personal information. We share it only with:

• Service providers assisting our operations (e.g., Stripe for payments, Sanity for content storage, Vercel for hosting, email tools)
• Legal authorities when required by law
• Successor entities in the event of a merger, acquisition, or asset sale

A summary list of subprocessors is available on request via scaleforgebusinessdev@gmail.com.

5. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze how the Site is used (e.g., Google Analytics or Plausible)
• Power chat and booking widgets where applicable

You can disable cookies via your browser settings, though some Site features may not function without them.

6. Data Retention

We retain personal data for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typically:

• Active client data: retained throughout engagement + 7 years for tax records
• Lead data (no engagement): retained for 24 months unless deletion is requested
• Newsletter subscribers: retained until unsubscribed

7. Your Rights

Depending on your jurisdiction (GDPR for EU residents, CCPA for California residents, similar protections elsewhere), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, email scaleforgebusinessdev@gmail.com. We respond within 30 days.

8. Data Security

We use industry-standard security measures including HTTPS encryption, access controls, secure storage with reputable providers (Vercel, Sanity, Google), and minimum-necessary data collection. No system is 100% secure; in the unlikely event of a breach affecting your data, we'll notify you per applicable law.

9. International Data Transfers

ScaleForge operates from Pakistan. By using our services, you understand and agree that your data may be transferred to, stored in, and processed in countries outside your country of residence, including Pakistan, the United States, and the European Union. We rely on standard contractual safeguards for international transfers.

10. Children's Privacy

Our services are not directed at individuals under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact scaleforgebusinessdev@gmail.com so we can delete it.

11. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with an updated "Last Updated" date. For significant changes, we'll attempt to notify active clients and newsletter subscribers by email.

12. Contact

For questions about this Privacy Policy or to exercise your privacy rights, contact: